About the role
In this role, you will oversee the customer service team, ensuring high-quality support and customer satisfaction. Your responsibilities will include developing customer service policies, training staff, and implementing best practices to improve service quality. You will also analyze customer feedback to identify areas for improvement.
This position is perfect for an experienced professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences. You will be supported by a dedicated team and have opportunities for professional development.
What you'll do
- Lead customer service operations
- Develop and implement customer service policies
- Train and mentor team members
- Analyze customer feedback
What you'll need
- Bachelor's degree in Business Administration
- 5+ years in customer service
- Proven leadership experience
Skills
Strong leadership skills
Excellent communication skills
Problem-solving abilities
Good to have
Experience with CRM software
Knowledge of customer service metrics
Benefits
- Attractive salary package
- Health benefits
- Professional development opportunities
Interested in this role?
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Questions about this job
What are the primary duties of the Customer Service Manager?
You will lead the customer service team, develop policies, and analyze customer feedback.
What is the work location for this job?
This is an onsite role in Vazhuthacaud, Thiruvananthapuram.
What qualifications do I need?
A degree in business administration or a related field and several years of customer service experience are required.
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