About the role
In the role of Customer Service Manager, you will oversee the customer service department, ensuring that all team members deliver exceptional service. You will develop customer service policies and procedures, monitor team performance, and address complex customer issues. This position is perfect for someone with a strong leadership background and a commitment to improving customer experiences. You’ll have the opportunity to implement training programs and cultivate a positive team environment.
What you'll do
- Lead the customer service team
- Develop service policies
- Monitor performance metrics
- Implement training programs
What you'll need
- Bachelor’s degree
- 5-10 years of customer service management experience
- Strong leadership skills
Skills
Leadership
Conflict resolution
Customer relationship management
Good to have
Experience with CRM software
Knowledge of customer feedback tools
Benefits
- Health insurance
- Performance bonuses
- Career growth opportunities
Interested in this role?
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Questions about this job
What does the Customer Service Manager do?
You will oversee the customer service team, develop policies, and address customer issues.
What qualifications are required?
A bachelor’s degree and 5-10 years of experience in customer service management.
Is this position onsite or remote?
This is an onsite position in Raurkela.
What is the expected salary for this role?
The salary is between INR 50,000 to INR 90,000 per month.
Listing last updated