About the role
In this senior role, you will oversee the customer service department, ensuring that high-quality service is delivered consistently. You will develop customer service policies, train staff, and work to resolve complex customer issues. This position is suitable for someone with significant experience in customer service management who is passionate about improving customer satisfaction.
Our client provides a dynamic work environment with opportunities for leadership development and career growth.
What you'll do
- Oversee customer service operations
- Develop and implement customer service policies
- Train and mentor customer service staff
- Analyze customer feedback and improve services
What you'll need
- Bachelor's degree in Business or related field
- 5-10 years of customer service experience
- Strong leadership and communication skills
Skills
Excellent leadership skills
Strong analytical skills
Proficiency in customer service software
Good to have
Experience in a similar industry
Knowledge of CRM systems
Benefits
- Competitive salary and benefits
- Leadership development opportunities
- Dynamic work environment
Interested in this role?
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Questions about this job
What are the main responsibilities of the Customer Service Manager?
You will lead the customer support team, develop policies, and resolve complex customer issues.
How many years of experience are required?
5-10 years of experience in customer service management is preferred.
Is this role onsite or remote?
This is an onsite role in Nagpur.
Listing last updated