About the role
In this role, you will be responsible for managing customer inquiries, resolving issues, and providing information about telecommunications products and services. You will work closely with both the sales and technical teams to ensure a seamless experience for customers. Ideal candidates should possess strong communication skills and a deep understanding of telecommunications products. Our client offers a collaborative work environment that promotes growth and innovation.
You will have the opportunity to develop your skills in a supportive team while making a significant impact on customer satisfaction. This position is perfect for individuals who are passionate about technology and customer service.
What you'll do
- Manage customer inquiries and provide timely solutions.
- Collaborate with sales and technical teams.
- Educate customers on telecommunications products and services.
- Track customer feedback and report issues to management.
What you'll need
- Bachelor's degree in Telecommunications, IT, or related field.
- 2-5 years of experience in customer service or telecommunications.
- Strong communication and interpersonal skills.
Skills
Good to have
Benefits
- Health insurance and wellness programs.
- Professional development opportunities.
- Flexible working hours.
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