About the role
In this senior role, you will oversee the customer service department, manage a team of representatives, and ensure that best practices are followed to deliver exceptional customer experiences. This position requires strong leadership skills and a background in customer service management. You will be responsible for developing training programs, analyzing customer feedback, and implementing strategies to improve service quality. Join a team that values customer-centricity and rewards innovation.
What you'll do
- Lead customer service operations
- Manage and train customer service team
- Analyze and act on customer feedback
- Develop service improvement strategies
What you'll need
- Degree in Business Management or related field
- 5-10 years of customer service experience
- Strong leadership abilities
Skills
Excellent leadership skills
Strong analytical skills
Customer-focused mindset
Good to have
Experience with customer service software
Knowledge of industry trends
Benefits
- Competitive salary
- Performance bonuses
- Employee wellness programs
Interested in this role?
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Questions about this job
What are the main responsibilities of the Customer Service Manager?
You will oversee the customer service team, develop training programs, and analyze customer feedback.
What qualifications do I need for this role?
A degree in business management or related field and 5-10 years of customer service experience is needed.
Is this role onsite or remote?
This role is onsite in Pune.
What salary can I expect?
The salary for this position ranges from INR 60,000 to INR 100,000 per month.
Listing last updated