About the role
As a Customer Service Manager, you will be responsible for overseeing the customer service department, ensuring high levels of customer satisfaction and team performance. You will implement best practices and develop training programs to enhance team skills. This role is perfect for someone with a passion for customer service and a knack for leadership.
You will work closely with other departments to resolve customer issues and improve processes. If you are driven by results and have a proven track record in managing teams, we want to hear from you. Join our dynamic environment where your contributions are valued.
What you'll do
- Oversee day-to-day customer service operations
- Develop and implement customer service policies
- Train and mentor customer service representatives
- Analyze customer feedback to improve service
What you'll need
- Bachelor's degree in Business Administration or related field
- 4-7 years of experience in customer service management
- Strong leadership and communication skills
Skills
Team management
Customer relationship management
Conflict resolution
Good to have
Experience with CRM software
Knowledge of customer service best practices
Benefits
- Health insurance
- Performance incentives
- Professional development opportunities
Interested in this role?
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Questions about this job
What are the responsibilities of this role?
You will manage the customer service team and ensure customer satisfaction.
What experience is required?
4-7 years of experience in customer service, with some in a managerial role.
Is this position hybrid or onsite?
This is a hybrid role with both remote and onsite work.
What salary can I expect?
The salary range is between INR 40,000 to INR 70,000 monthly.
Listing last updated