About the role
As a Customer Service Manager, you will oversee daily operations, ensure service excellence, and implement strategies to improve customer engagement. This role suits individuals with strong leadership skills and a passion for customer advocacy, as you will be responsible for guiding your team to meet and exceed customer expectations. You will collaborate closely with other departments to ensure a unified approach to customer solutions and service delivery.
Our client offers a supportive environment where your contributions will be recognized and valued. If you are looking for a challenging role that allows you to make a significant impact, this position is ideal for you.
What you'll do
- Oversee daily customer service operations
- Lead and train customer service team
- Develop customer satisfaction improvement strategies
- Collaborate with other departments for service excellence
What you'll need
- Bachelor's degree in Business Administration or related field
- Proven experience in customer service management
- Strong leadership and communication skills
Skills
Good to have
Benefits
- Competitive salary
- Health insurance
- Professional development opportunities
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