About the role
As the Customer Service Manager, you will oversee the customer service team, ensuring high-quality service and satisfaction. This role is perfect for someone with strong leadership skills who can motivate a team and implement effective service strategies. You will be responsible for developing training programs and setting service objectives that align with company standards.
Your daily tasks will include monitoring service performance, addressing customer complaints, and collaborating with other departments to improve service processes. This position offers an opportunity to make a significant impact on customer satisfaction and team performance.
What you'll do
- Lead and manage the customer service team
- Develop and implement service standards
- Monitor team performance and customer satisfaction
- Handle escalated customer issues professionally
What you'll need
- Bachelor's degree in Business or related field
- 5+ years in customer service management
- Proven leadership experience
Skills
Good to have
Benefits
- Competitive salary
- Health and wellness programs
- Incentives for performance
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