About the role
In this hybrid role, you will be responsible for managing the customer service operations both remotely and onsite. You will develop customer service policies, train staff, and ensure an exceptional customer experience. This position is ideal for individuals with a background in customer service management and a passion for helping others. Our client promotes a collaborative environment and offers opportunities for career growth.
What you'll do
- Manage customer service operations and staff.
- Develop and implement customer service policies.
- Monitor customer feedback and resolve issues.
- Train and mentor customer service representatives.
What you'll need
- Bachelor's degree in Business or related field.
- Experience in customer service management.
- Strong leadership and communication skills.
Skills
Excellent leadership and team management skills.
Strong problem-solving abilities.
Effective communication skills.
Good to have
Experience with customer service software.
Knowledge of customer service best practices.
Benefits
- Flexible hybrid working model.
- Competitive salary and performance bonuses.
- Opportunities for professional development.
Interested in this role?
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Questions about this job
What are the main duties of the Customer Service Manager?
You will manage customer service operations, train staff, and develop policies.
Is this position hybrid?
Yes, you will work both onsite and remotely.
What experience is needed for this role?
Candidates should have 3-7 years of experience in customer service management.
What is the salary range for this position?
The salary ranges from INR 35,000 to INR 60,000 per month.
How do I apply for this role?
Click "Apply Now" on this page to apply through ReHirers. ReHirers is recruiting for this role on behalf of a client employer.
Listing last updated