About the role
As a Customer Service Manager, you will lead a team of customer service representatives to deliver outstanding service. Your role will involve developing customer service policies, training staff, and addressing customer inquiries and complaints. This position is ideal for someone with a passion for customer satisfaction and experience in retail management. You will be working in a supportive and collaborative environment that values employee growth and innovation.
What you'll do
- Lead and manage the customer service team.
- Develop and implement customer service policies.
- Monitor and report on customer service metrics.
- Train and mentor customer service representatives.
- Address and resolve customer complaints effectively.
What you'll need
- Bachelor's degree in Business Administration or related field.
- 3-5 years of experience in customer service management.
- Strong leadership and communication skills.
Skills
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Experience with customer relationship management (CRM) software.
Good to have
Knowledge of retail operations.
Multilingual abilities.
Benefits
- Competitive salary and performance bonuses.
- Health insurance and wellness programs.
- Opportunities for professional development.
Interested in this role?
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Questions about this job
What are the responsibilities of the Customer Service Manager?
You will manage the customer service team, develop service policies, and handle escalated customer issues.
What experience is required for this role?
We require 3-5 years of experience in customer service management, preferably in retail.
Is this position onsite or remote?
This is an onsite position based in Ahmedabad.
What is the salary range for this role?
The salary ranges from INR 50,000 to INR 80,000 per month.
How can I apply for this job?
Click "Apply Now" on this page to apply through ReHirers. ReHirers is recruiting for this role on behalf of a client employer.
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