About the role
In your role as a Customer Service Manager, you will oversee the customer service department, ensuring high standards of service delivery. You will develop strategies to improve customer satisfaction and manage team performance. This position is ideal for experienced professionals who are leadership-oriented and proficient in customer relationship management. The hiring company offers a dynamic work environment with opportunities for growth.
What you'll do
- Manage customer service operations and team performance
- Develop and implement customer service policies
- Monitor customer interactions and service quality
- Provide training and support to the customer service team
What you'll need
- Bachelor's degree in Business Administration or related field
- Proven experience in a customer service leadership role
- Excellent problem-solving and communication skills
Skills
Strong leadership abilities
Excellent interpersonal skills
Ability to analyze data and reports
Good to have
Familiarity with CRM software
Experience in process improvement methodologies
Benefits
- Attractive salary package
- Performance-based bonuses
- Career development opportunities
Interested in this role?
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Questions about this job
What are the key responsibilities of the Customer Service Manager?
You will oversee the customer service team and develop strategies for service improvement.
What level of experience is required?
Candidates should have 5-10 years of experience in customer service.
Is this role onsite?
Yes, this position is based onsite in Gandhi Nagar, Jammu.
What salary can I expect?
The salary ranges from INR 50,000 to INR 80,000 per month.
How do I apply for this position?
Click "Apply Now" on this page to apply through ReHirers. ReHirers is recruiting for this role on behalf of a client employer.
Listing last updated