About the role
In this pivotal role, you will oversee the customer service operations, ensuring high levels of customer satisfaction. You will manage a team of representatives, providing training and support while developing strategies to enhance service delivery. The ideal candidate has extensive experience in customer service management and is passionate about fostering a positive environment. Join a company that values your leadership and expertise in delivering exceptional service.
What you'll do
- Oversee customer service operations
- Train and mentor customer service staff
- Develop and implement service improvement strategies
- Monitor customer feedback and service metrics
What you'll need
- Bachelor's degree in Business or related field
- 5-10 years of customer service experience
- Previous managerial experience preferred
Skills
Leadership skills
Excellent communication
Problem-solving abilities
Good to have
Experience with CRM systems
Knowledge of service quality standards
Benefits
- Competitive salary with performance incentives
- Health insurance
- Professional development opportunities
Interested in this role?
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Questions about this job
What are the responsibilities of a Customer Service Manager?
You will manage the customer service team, develop service strategies, and ensure customer satisfaction.
What experience do I need?
A minimum of 5 years in customer service, with at least 2 years in a managerial role is required.
Is this position onsite or remote?
This is an onsite position in Kalyan.
What is the salary range for this role?
The salary is between INR 50,000 to INR 90,000 per month.
How do I apply for this position?
Click "Apply Now" on this page to apply through ReHirers. ReHirers is recruiting for this role on behalf of a client employer.
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