About the role
In this role, you will provide technical assistance and support to customers regarding our telecommunications products and services. You will troubleshoot issues, guide customers through solutions, and ensure high levels of customer satisfaction. The ideal candidate should have a technical background and excellent communication skills. You will work closely with the technical team to resolve complex problems and improve service delivery. The hiring company fosters a collaborative environment where your contributions are valued.
What you'll do
- Troubleshoot technical issues and provide solutions
- Assist customers via phone, email, or chat
- Document and track technical issues in systems
- Collaborate with the technical team for complex problem resolution
- Train customers on product usage and best practices
What you'll need
- Bachelor's degree in Computer Science or related field
- Experience in technical support or customer service
- Strong problem-solving skills
Skills
Technical troubleshooting
Customer service skills
Communication abilities
Good to have
Knowledge of telecommunications systems
Experience with CRM software
Benefits
- Competitive salary with performance bonuses
- Health insurance and other benefits
- Opportunities for skill development and career advancement
Interested in this role?
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Questions about this job
What does a Technical Support Specialist do?
You will provide technical assistance and troubleshoot issues for customers.
Is this role onsite or remote?
This is an onsite position based in New Town Rajarhat, Bhubaneswar.
What are the salary expectations?
The salary ranges from INR 35,000 to INR 60,000 monthly.
What experience level is required?
Candidates should have 2-5 years of experience in technical support.
How do I apply for this position?
Click "Apply Now" on this page to apply through ReHirers. ReHirers is recruiting for this role on behalf of a client employer.
Listing last updated