About the role
In the role of Technical Support Specialist, you will diagnose and resolve technical issues experienced by users, ensuring a high standard of customer satisfaction. Your responsibilities will include troubleshooting hardware and software problems, guiding users through step-by-step solutions, and documenting issues and resolutions. This position is ideal for individuals who are tech-savvy and enjoy problem-solving.
You will work closely with a dedicated team, contributing to the improvement of support processes. Our client fosters a collaborative environment that encourages professional growth and development in the tech industry. If you have a passion for technology and a knack for helping others, we invite you to apply.
What you'll do
- Provide technical support via phone, email, or chat
- Troubleshoot hardware and software issues
- Document support interactions and resolutions
- Collaborate with IT teams for escalated issues
What you'll need
- Bachelor's degree in Computer Science or related field
- Experience in a technical support role
- Strong analytical and problem-solving skills
Skills
Good to have
Benefits
- Flexible work hours
- Work from home
- Opportunity for contract renewal
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