About the role
As a Technical Support Specialist, you will assist clients with troubleshooting software and hardware issues. Your role will involve communicating with users to understand their problems and providing effective solutions. This position is ideal for candidates with a strong technical background and excellent problem-solving skills. You will work independently and coordinate with the IT team to ensure high levels of customer satisfaction.
What you'll do
- Provide technical assistance to clients
- Troubleshoot hardware and software issues
- Document and track support requests
- Collaborate with the IT team for complex issues
What you'll need
- Bachelor's degree in Computer Science or IT
- 2-4 years of experience in technical support
- Strong analytical and problem-solving skills
Skills
Technical troubleshooting
Customer service skills
Familiarity with IT systems and software
Good to have
Knowledge of networking concepts
Experience with ticketing systems
Benefits
- Work from home flexibility
- Access to training resources
- Performance bonuses
Interested in this role?
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Questions about this job
What kind of issues will I be resolving?
You will handle software and hardware troubleshooting for clients.
Is this position full-time or part-time?
This is a contract role, primarily remote.
What qualifications do I need?
A degree in Computer Science or related field, along with prior technical support experience.
What is the salary range for this role?
You can expect a monthly salary between INR 35,000 and INR 65,000.
Listing last updated