About the role
As a Technical Support Specialist, you will be the first point of contact for troubleshooting and resolving technical issues faced by users. This role requires strong communication skills and a solid understanding of software and hardware systems. You’ll work closely with the development team to provide feedback on recurring issues. The ideal candidate is self-motivated, enjoys working in a fast-paced environment, and has a passion for helping others. You will be part of a dedicated team focused on enhancing customer satisfaction and improving product functionality through direct feedback.
What you'll do
- Provide technical support to clients via phone, email, and chat.
- Document all interactions and troubleshooting steps.
- Collaborate with the development team to escalate unresolved issues.
What you'll need
- Bachelor's degree in Computer Science or related field.
- Proven experience in technical support or a similar role.
- Strong problem-solving skills and attention to detail.
Skills
Excellent communication skills.
Strong knowledge of computer systems and software.
Ability to troubleshoot technical issues effectively.
Good to have
Experience with customer relationship management (CRM) software.
Familiarity with networking concepts.
Benefits
- Health insurance coverage.
- Career development opportunities.
- Friendly and collaborative work environment.
Interested in this role?
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Questions about this job
What kind of technical issues will I be handling?
You will be handling a variety of software and hardware issues faced by users.
Is this role onsite or remote?
This is an onsite position based in Agra.
What are the required qualifications for this role?
A degree in Computer Science or related field with at least 2 years of experience in technical support.
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