About the role
As an IT Support Technician, you will provide technical assistance to users experiencing hardware and software issues. Your primary responsibilities will include diagnosing problems, troubleshooting, and resolving IT-related issues while ensuring user satisfaction. This role suits individuals with strong analytical skills and a knack for technology.
You will also assist in maintaining the IT infrastructure and may be involved in training users on new systems and software. Our client offers a flexible work environment, making it an excellent opportunity for those looking to advance their careers in IT support while working remotely.
What you'll do
- Provide technical support to users via email and phone.
- Diagnose and resolve hardware and software issues.
- Maintain and update IT equipment and systems.
- Assist in user training for new software and hardware.
What you'll need
- Bachelor's degree in Computer Science or related field.
- Experience in IT support and troubleshooting.
- Strong communication skills and customer-oriented approach.
Skills
Good to have
Benefits
- Competitive compensation based on experience.
- Remote work flexibility.
- Access to ongoing training and development programs.
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