About the role
As an IT Support Technician, you will be responsible for diagnosing and resolving technical issues for users both remotely and onsite. Your role will involve providing support for hardware, software, and network-related queries.
This position is suitable for candidates with a strong technical background and excellent problem-solving skills. You will collaborate with the IT team to ensure efficient operations and maintain high levels of user satisfaction.
What you'll do
- Diagnose technical issues and provide solutions.
- Install and configure software and hardware.
- Assist users with technical inquiries.
- Collaborate with IT team for system upgrades.
What you'll need
- Degree in Information Technology or related field.
- Experience in IT support or helpdesk.
- Strong troubleshooting skills.
Skills
Technical proficiency in IT systems.
Excellent customer service skills.
Problem-solving mindset.
Good to have
Knowledge of networking concepts.
Familiarity with IT service management tools.
Benefits
- Competitive contract rates.
- Flexible working hours.
- Exposure to diverse technologies.
Interested in this role?
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Questions about this job
What kind of issues will I be resolving?
You will address hardware, software, and network-related issues.
Is this a full-time position?
This is a contract position with a hybrid working model.
What qualifications are necessary?
A degree in IT or a related field is preferred.
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