About the role
As an IT Support Technician, you will be the first point of contact for technical issues faced by the staff. You will troubleshoot hardware and software problems, assist with network connectivity issues, and provide guidance on IT policies and procedures. This role requires a logical thinker who works well under pressure and can communicate technical information to non-technical users.
You will be part of a dynamic team that values innovation and problem-solving. The ideal candidate will have a strong understanding of computer systems and networks, along with excellent interpersonal skills. Join us to make a significant impact on our client's productivity and efficiency.
What you'll do
- Provide technical support for software and hardware issues
- Assist users with network connectivity problems
- Maintain IT documentation and user manuals
- Conduct training sessions for staff on IT policies
- Monitor and maintain IT equipment
What you'll need
- Bachelor's degree in IT or Computer Science
- 2-5 years of experience in IT support
- Familiarity with network protocols and systems
Skills
Good to have
Benefits
- Competitive salary
- Opportunity to work on diverse IT projects
- Training and development opportunities
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