About the role
As a Telecommunications Support Associate, your primary role will be to provide support to customers experiencing service-related issues. You will assist with troubleshooting, guiding customers through solutions, and ensuring their needs are met effectively. This position is ideal for individuals who enjoy problem-solving and helping others.
Working remotely, you will join a supportive team committed to delivering exceptional service. Our client values innovation and encourages employees to contribute ideas for service improvement. If you have a tech-savvy mindset and a passion for customer service, we want to hear from you.
What you'll do
- Handle customer service inquiries via phone and chat.
- Troubleshoot and resolve technical issues.
- Document customer interactions and solutions.
- Provide excellent customer service and follow up.
What you'll need
- Bachelor's degree or equivalent experience.
- 1-3 years in customer support or telecom.
- Strong technical aptitude.
Skills
Customer service skills
Problem-solving abilities
Technical proficiency
Good to have
Familiarity with telecommunications systems
Experience with CRM software
Benefits
- Flexible work hours.
- Remote work opportunities.
- Training and development programs.
Interested in this role?
It takes about two minutes. Free to apply — ReHirers never asks candidates for money.
Questions about this job
What are the key responsibilities of this role?
You will assist customers with service inquiries, troubleshoot issues, and ensure customer satisfaction.
How many years of experience do I need?
1-3 years of experience in customer support or telecommunications is preferred.
Is this position remote?
Yes, this is a remote position.
What is the salary range for this job?
The salary is between INR 25,000 and INR 45,000 per month.
How do I apply for this position?
Click "Apply Now" on this page to apply through ReHirers. ReHirers is recruiting for this role on behalf of a client employer.
Listing last updated