About the role
As a Technical Support Engineer, you will be responsible for resolving technical issues related to software and hardware for our clients. The ideal candidate should have strong problem-solving skills and a knack for technical support. In this role, you will work closely with both the IT team and customers to ensure smooth operations. If you thrive in a fast-paced environment and enjoy working with technology, this position is for you.
What you'll do
- Resolve technical issues for clients
- Provide support via phone, email, and chat
- Collaborate with IT team to enhance service delivery
What you'll need
- Bachelor's degree in IT or related field
- 2-5 years of technical support experience
- Strong communication skills
Skills
Problem-solving
Technical troubleshooting
Customer service
Good to have
Knowledge of networking
Experience with CRM software
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Interested in this role?
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Questions about this job
What are the main responsibilities of a Technical Support Engineer?
You will troubleshoot technical issues, provide customer support, and work with the IT team.
What qualifications are necessary for this role?
A degree in IT or a related field, along with 2-5 years of experience in technical support, is preferred.
Is this position onsite or remote?
This position is onsite in Navrangpura, Ahmedabad.
Listing last updated