About the role
In the role of Customer Support Manager, you will oversee the customer service department, ensuring high levels of customer satisfaction and support. Your leadership will guide a team of representatives, training them to provide exceptional service. This full-time position is onsite in Kozhikode, offering a great opportunity for those passionate about customer relations.
You will be responsible for developing customer service policies, analyzing performance metrics, and implementing strategies for continuous improvement. The ideal candidate should have a background in customer service management and a track record of leading teams effectively. If you are driven by results and enjoy working with people, we want to hear from you.
What you'll do
- Oversee customer service operations
- Train and manage customer service representatives
- Develop and implement customer service policies
- Analyze performance metrics for continuous improvement
What you'll need
- Bachelor's degree in Business or related field
- 4-7 years of experience in customer service management
- Strong leadership and communication skills
Skills
Good to have
Benefits
- Competitive salary
- Health insurance
- Career advancement opportunities
Interested in this role?
It takes about two minutes. Free to apply — ReHirers never asks candidates for money.
Customer Support Manager jobs in other cities
Questions about this job
What will my main responsibilities be?
What experience is required for this role?
Is this position onsite or remote?
What is the salary range for this position?
How can I apply for this job?
Listing last updated