About the role
In this role, you will manage a team responsible for delivering outstanding customer service experiences. You will implement strategies to improve service quality and ensure customer satisfaction. This position is perfect for someone with a strong background in customer support and team leadership. You will work closely with other departments to address customer concerns and enhance service processes. Your leadership will help foster a positive work environment and drive team performance.
What you'll do
- Lead and manage the customer support team
- Develop and implement service improvement strategies
- Monitor team performance and provide coaching
- Coordinate with other departments to resolve customer issues
What you'll need
- Bachelor's degree in Business Administration or a related field
- Extensive experience in customer service and team management
- Strong problem-solving and interpersonal skills
Skills
Exceptional leadership and communication skills
Strong analytical and decision-making abilities
Proficient in customer service software
Good to have
Knowledge of CRM systems
Experience in conflict resolution
Benefits
- Competitive salary package
- Opportunities for career advancement
- Supportive team environment
Interested in this role?
It takes about two minutes. Free to apply — ReHirers never asks candidates for money.
Questions about this job
What are the main duties of the Customer Support Manager?
You will oversee the customer support team, implement strategies for service improvement, and ensure customer satisfaction.
Is this position onsite or remote?
This is an onsite position located in Ludhiana.
How many years of experience are required?
We require 5 to 10 years of experience in customer service management.
What is the salary range for this job?
The salary range is between INR 60,000 and INR 90,000 per month.
How can I apply for this role?
Click "Apply Now" on this page to apply through ReHirers. ReHirers is recruiting for this role on behalf of a client employer.
Listing last updated