About the role
In the role of Customer Support Specialist, you will provide exceptional service to customers, assisting them with inquiries and troubleshooting issues. This position is perfect for individuals who enjoy helping others and possess strong communication skills. You will work in a hybrid model, balancing time between home and our Andheri East office.
Your day-to-day tasks will include responding to customer queries via phone and email, documenting interactions, and collaborating with team members to improve service quality. If you thrive in a dynamic environment and are eager to grow your skills in customer service, this role is a great fit for you.
What you'll do
- Respond to customer inquiries via multiple channels
- Document and track customer interactions
- Collaborate with team members to enhance service quality
- Provide feedback on common customer issues
What you'll need
- High school diploma or equivalent
- Experience in customer service roles
- Proficient in using customer support software
Skills
Good to have
Benefits
- Flexible work hours
- Competitive pay
- Opportunity for skill development
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