About the role
ReHirers is hiring Customer Support Executives for a BPO team in Gorakhpur, Uttar Pradesh. You will manage inbound and outbound calls, resolve customer queries accurately and on time, and record every interaction and follow-up action in the system.
The process runs on measurable standards - quality, efficiency and response time - and you will work with internal teams whenever a complaint needs more than one desk to settle it. Rotational shifts are part of the role, with day-shift office timings of 10:00 AM to 7:00 PM.
Pay is ₹19,500 to ₹26,500 a month with performance incentives. Any graduate from Gorakhpur may apply; earlier BPO or customer-service work helps but is not mandatory, and clear Hindi, English and the local language go a long way on this desk. Training covers the process, the tools and the escalation path before you take live calls, and performance is reviewed monthly against the same measures.
What you'll do
- Manage inbound and outbound calls for customers in Gorakhpur
- Resolve customer issues accurately and on time
- Document every interaction and follow-up action in the system
- Work with internal teams to settle customer complaints
- Hold a professional, positive manner on every call
- Meet the quality, efficiency and response-time measures
What you'll need
- Any graduate from Gorakhpur
- 0-2 years of experience; BPO or customer-service experience is an advantage
- Clear spoken and written communication in the local language, Hindi and English
- Strong problem-solving ability and a customer-first approach
- Comfortable with computers and customer-support tools
- Willing to work rotational shifts
Skills
Benefits
- Rs. 19,500 - Rs. 26,500 a month plus performance incentives
- Full training and career development
- Health benefits and paid time off
- Day-shift timings of 10:00 AM to 7:00 PM
- Supportive, inclusive team
Interested in this role?
It takes about two minutes. Free to apply — ReHirers never asks candidates for money.
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