About the role
As a Customer Support Associate, you will be the first point of contact for patients seeking assistance. Your role will involve addressing inquiries, scheduling appointments, and supporting patients in navigating healthcare services. This position is ideal for individuals who possess excellent communication skills and have a genuine passion for helping others. You will be part of a dedicated team focused on ensuring a smooth and positive experience for every patient.
Every day, you will engage with patients, resolve concerns, and provide information about services offered. Our client values teamwork and encourages professional growth, offering training programs to enhance your skills in customer service within the healthcare context.
What you'll do
- Assist patients with inquiries and scheduling
- Provide information on healthcare services
- Resolve patient concerns effectively
- Document patient interactions and feedback
What you'll need
- Bachelor's degree or equivalent experience
- 1-3 years in customer service
- Strong verbal and written communication skills
Skills
Good to have
Benefits
- Opportunities for professional development
- Healthcare benefits package
- Friendly and supportive work environment
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