About the role
As a Customer Service Team Leader, you will oversee a team of representatives, ensuring they meet performance targets while providing excellent customer service. Your duties will include coaching team members, analyzing performance metrics, and addressing customer issues. This role is perfect for individuals with strong leadership skills and a passion for customer satisfaction. You will contribute to creating a positive work environment while enhancing service delivery.
What you'll do
- Lead customer service team
- Coach and support team members
- Monitor performance metrics
What you'll need
- Experience in customer service
- Leadership experience
- Excellent communication skills
Skills
Leadership
Communication
Problem-solving
Good to have
Experience with CRM software
Data analysis skills
Benefits
- Flexible work hours
- Remote work opportunity
- Professional development
Interested in this role?
It takes about two minutes. Free to apply — ReHirers never asks candidates for money.
Questions about this job
What are the main responsibilities in this role?
You will lead a team, coach representatives, and ensure high-performance standards.
Is this position remote?
Yes, this is a part-time remote role.
What experience do I need?
A minimum of 3 years in customer service, with leadership experience preferred.
Listing last updated