Customer Experience Manager

ReHirers · recruiting for a confidential client

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Listing updated

Pay
₹70,000–1 lakh a month
Location
Faridabad, Haryana
Work mode
Hybrid
Job type
Full time
Experience
5–10 yrs
Category
Customer Service

In hand: about ₹63,100–90,200 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Experience Manager to enhance customer satisfaction and service quality.

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About the role

In the role of Customer Experience Manager, you will be responsible for developing and implementing strategies to improve customer interactions and satisfaction levels. This position is perfect for experienced professionals who excel in managing teams and driving customer-centric initiatives. You will analyze customer feedback and develop action plans to address areas of improvement.

The position offers a blend of remote and onsite work, allowing you to lead a diverse team while maintaining a hands-on approach to customer service. Your leadership will be crucial in fostering a positive customer experience, ultimately contributing to the success of the organization.

What you'll do

  • Develop and implement customer service strategies.
  • Lead and mentor customer service teams.
  • Analyze customer feedback and improve service quality.

What you'll need

  • Bachelor's degree in business administration or related field.
  • 5-10 years of experience in customer service management.
  • Strong analytical and leadership skills.

Skills

Excellent leadership and team management skills. Strong problem-solving abilities. Ability to analyze and interpret customer data.

Good to have

Familiarity with customer experience software. Experience in process improvement methodologies.

Benefits

  • Competitive salary with performance bonuses.
  • Health and wellness programs.
  • Professional development opportunities.

Interested in this role?

It takes about two minutes. Free to apply — ReHirers never asks candidates for money.

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Questions about this job

What does a typical day look like?
You will oversee customer service operations and develop strategies based on customer feedback.
Is this role fully remote?
No, it is a hybrid role with some onsite responsibilities.
What is the salary range for this position?
The salary ranges from INR 70,000 to INR 1,00,000 monthly.

Listing last updated

Customer Experience Manager

₹70,000–1 lakh a month

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